Privacy Policy

Your privacy matters.

This Privacy Policy explains how Make Trendy Limited, trading as Timbe (“we”, “us” and “our”), collects and uses personal information when you browse our website, place an order or contact us.

Make Trendy Limited is the controller responsible for the personal information described in this policy, except where a service provider acts as an independent controller under its own privacy policy.

1. Information we collect

Depending on how you interact with us, we collect:

• Contact details: your name, email address, telephone number, billing address and delivery address.
• Order information: the products you buy, selected options, order totals, payment status, delivery details, returns and refunds.
• Payment information: information needed to process your payment through our payment providers. The details available to us depend on the payment method and provider. Please do not send full card details by email.
• Account information: details you provide if you create or use a customer account.
• Messages and submissions: enquiries, customer service correspondence, reviews and any photographs or other information you choose to send us.
• Technical and browsing information: your IP address, browser and device information, pages viewed, interactions with the website and the source of your visit.
• Preferences: your marketing choices, cookie preferences and records of consent or withdrawal.

Please avoid sending sensitive personal information that is not needed to deal with your enquiry.

2. Where information comes from

We receive information directly from you when you place an order, complete a form, manage your account or contact us.

We also receive information through our website and from providers involved in payments, delivery, fraud prevention, website operation and, where enabled and permitted, analytics and advertising.

These providers may supply payment confirmations, delivery updates, security alerts and information about how visitors find and use our store.

3. How we use your information

We use personal information for the following purposes and on the following lawful bases:

• Processing and delivering orders: to take payment, arrange delivery, send order updates and handle returns. This is necessary to perform our contract with you or take steps you request before entering into a contract.
• Customer support: to answer product questions and resolve order issues. We rely on contractual necessity where the enquiry relates to a purchase, or our legitimate interest in providing helpful customer service.
• Security and fraud prevention: to protect customers, payments and our website. We rely on our legitimate interest in preventing fraud and maintaining a secure service.
• Legal and accounting requirements: to maintain required records, meet tax obligations and respond to lawful requests. We rely on compliance with our legal obligations.
• Improving our store: to understand website performance and improve the shopping experience. We rely on legitimate interests where appropriate and obtain consent where required for cookies or similar technologies.
• Marketing and advertising: to send relevant offers, understand advertising results and personalise advertising where enabled. We rely on consent where required. For permitted marketing to existing customers, we may rely on legitimate interests and the applicable marketing rules.
• Handling disputes: to establish, exercise or defend legal claims. We rely on our legitimate interest in protecting our business and legal rights.

Where we rely on legitimate interests, we consider the impact on your rights and interests. If information is necessary to fulfil an order and you do not provide it, we may be unable to complete your purchase.

4. Marketing emails and basket reminders

We send promotional emails and abandoned-basket reminders only where we have your consent or another permission available under applicable marketing rules.

Where the existing-customer exception applies, messages will relate to our own similar products or services, and you will be given an opportunity to opt out when your details are collected and in each marketing message.

You can object to direct marketing at any time. Use the unsubscribe link in a marketing email or contact service@timberplatess.com.

Unsubscribing from marketing does not stop essential messages about an order, delivery, refund or account security.

5. Cookies, analytics and advertising

Cookies and similar technologies can remember your basket and preferences, support checkout and help keep the website secure.

Where enabled, analytics and advertising technologies can also collect information about visits, product views and purchases to measure performance and make advertising more relevant.

Advertising partners may receive information such as device identifiers, browsing activity, purchase events and contact identifiers, including hashed email addresses. Hashing does not necessarily make information anonymous.

Advertising cookies and similar tracking technologies require your consent. Other non-essential technologies are used only with consent where required by law. Continuing to browse does not, by itself, constitute consent.

You can manage your choices through the website’s cookie controls where provided. You can also manage cookies in your browser, although blocking essential cookies may affect basket or checkout functions.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

6. Who we share information with

We share relevant information with providers and organisations involved in running our store, including:

• Shopify and providers supporting website hosting, checkout and store operation.
• Payment providers and fraud-prevention services.
• Suppliers, fulfilment providers and delivery companies handling your order.
• Customer support, email and other business software providers.
• Analytics and advertising providers, where those services are enabled and the necessary permissions are in place.
• Professional advisers, regulators and public authorities where necessary for legal obligations or legal claims.

Information may also be shared in connection with a proposed business sale or restructuring, subject to appropriate confidentiality and data-protection safeguards.

Some providers process information on our instructions. Others, such as certain payment providers, may also use information for their own legal or regulatory purposes. Their privacy policies explain those activities.

7. Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and support its services and may act as an independent controller for certain activities.

You can read more in Shopify’s Privacy Policy .

8. International transfers

Our business and service providers may process information outside the UK. This can include countries where data-protection laws differ from those in the UK.

Where UK rules on restricted international transfers apply, an appropriate transfer mechanism is required. Depending on the circumstances, this may be an adequacy regulation or approved contractual safeguards, together with any necessary additional measures.

Contact us if you would like information about the countries and safeguards relevant to your data, or a copy of applicable safeguards, subject to appropriate redactions.

9. How long we keep information

We keep personal information for as long as reasonably necessary for the purposes described in this policy. The period depends on the type of information and why it is needed.

• Order, payment and accounting records are retained for applicable tax, accounting and legal requirements.
• Customer service records are retained as needed to resolve enquiries, manage returns and handle disputes.
• Account information is retained while needed to provide the account and meet related obligations.
• Marketing information is retained until you opt out or it is no longer needed. We may keep a minimal suppression record to respect your opt-out.
• Cookie and analytics information is retained according to the relevant technology’s settings and the purpose for which it was collected.

Information may be retained longer where necessary for an ongoing dispute or legal obligation. It is then deleted or anonymised when no longer needed.

10. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No website, transmission method or storage system can be guaranteed completely secure. Keep your account credentials private and contact us if you suspect unauthorised use.

11. Your privacy rights

Depending on the circumstances and the applicable law, you may have the right to:

• Access your personal information and receive a copy.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Restrict certain uses of your information.
• Receive or transfer certain information in a portable format.
• Withdraw consent where processing relies on consent.
• Object to processing based on legitimate interests.

Your right to object to the use of your information for direct marketing is absolute.

Other rights are subject to legal conditions and exceptions. For example, we may need to retain some order records to meet legal obligations even if you request deletion.

To exercise a right, email service@timberplatess.com. We may request proportionate information to verify your identity. Requests are normally answered within one month, subject to applicable extensions or exceptions.

12. Children’s information

Our store is intended for adults and is not directed at children. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

13. External websites

Links to other websites are governed by those websites’ own privacy policies. Please review their policies before providing personal information.

14. Complaints

If you have a concern about how we use your information, please contact us so we can try to resolve it.

You also have the right to complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for details.

15. Changes to this policy

We may update this policy to reflect changes to our services, data practices or legal requirements. Where required, we will notify you of significant changes and obtain consent before introducing new processing that requires it.

16. Contact us

Trading name: Timbe
Data controller: Make Trendy Limited
Email: service@timberplatess.com

You can also contact us through our contact page.